The increase in access to health services is one of the main benefits of Telehealth, especially when these programs are adequately shaped and supported both in planning and implementation processes applied according to the real needs of the population and the related professionals.

One of the most important advantages is the reduction of inequalities in the population to have access to health services, regardless of geographical location. In this sense there are beneficiary groups according to American Healthcare System:

For patients

• Diagnoses; fast and timely treatments.
• Reduction in the number of duplicate exams.
• Comprehensive and continuous care, that is, without losing quality in any link of the medical care chain.
• Avoid transfers to consult the specialist doctor.
• Families can be closer to the patient and have a more direct contact with the service.
• Reduction of factors such as distance, time and costs
• Specialized medical attention immediately provided only by the second and third level centers.

For first-contact physicians

• New possibilities for inter-consultation with specialist
• More elements of judgment when making decisions
• Possibility of avoiding unnecessary displacements
• Possibility of avoiding unnecessary displacements
• Possibility of verifying diagnoses and requesting a second opinion with the specialists to confirm or define a doubtful diagnosis
• Possibility of care, management and monitoring of hospitalized patients in primary care medical units, as well as general hospitals with recommendations from doctors in second and third level hospitals.

For hospitals

• Reduction in the misplacement and accumulation of diagnostic tests, files or documents
• Diagnostics and precise and timely treatments
• Decentralization of demand in medical care, avoiding the saturation of services and processes in second and third level hospital units
• It allows providing immediate and quality attention to a greater number of users.
• Streamline the process of continuous attention between different levels of attention.
• Better communication between the different services.
• Economies in transportation expenses
• Automation of medical and administrative processes that will facilitate decision-making with adequate control
• More efficient use of equipment

For the Health System

• Better use of resources
• It breaks the barrier of inequity in terms of access to services
• Flexible and timely scientific and statistical analysis
• Improvement in public health management by the health authorities
• Additional resources for teaching students
• It allows establishing medical support networks at the national level.